FAQ's

1. Where can I contact you?

You can contact us by email at cryoairusa@gmail.com. We are available to assist you with any questions or concerns you may have.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure timely delivery of your orders.

3. What is your refund policy?

We offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please refer to our refund policy for more details.

4. How long does shipping take?

Shipping times vary depending on the product and the destination. Generally, you can expect your order to arrive within 7-21 business days. Please note that due to current global circumstances, there may be some delays beyond our control.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be some restrictions and additional customs fees or taxes imposed by your country's customs authorities. It is the buyer's responsibility to be aware of and cover any additional charges.

6. Can I track my order?

Yes, we provide tracking information for all orders. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

7. What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience and security.

8. Are your products covered by a warranty?

Yes, our products are covered by a manufacturer's warranty. The duration and terms of the warranty may vary depending on the product. Please refer to the product description or contact us for specific warranty information.

9. Can I cancel or modify my order?

Once an order is placed, it is processed and shipped as quickly as possible. Therefore, we cannot guarantee that we will be able to cancel or modify your order. However, if you need to make any changes, please contact us immediately, and we will do our best to assist you.

10. How do I return a product for a refund?

If you would like to return a product for a refund, please contact us within 30 days of receiving your item. We will provide you with instructions on how to return the product. Please note that the item must be in its original condition and packaging for a refund to be processed.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, you can contact us at cryoairusa@gmail.com. Please refer to our refund policy for more details.